Policies and Guidelines

Friends registers the personal data of its donors in order to be able to communicate with them through different channels, as well as to be able to maintain a close relationship with each donor in a manner the donor prefers. Friends also saves application forms and other direct contacts.

Friends communicates with its donors through text messages, email and by post, depending on the information we have on each donor. We also communicate through our website and social media, such as Facebook and Instagram. The information may also be used for marketing purposes and statistics, as well as for following-up and developing our operations.

Friends processes your personal data when you:

• donate (e.g. via a website, Swish, text message)
• start a fundraising campaign or make a legacy gift donation, a donation in memory of someone or a donation on behalf of someone else
• subscribe to our newsletter
• receive targeted marketing from Friends for the purpose of analysis or exclusion
• submit an application or contact us directly
• order material
• register for an event/seminar
• buy products at an event/seminar
• file a report when you suspect that a child is at risk

Friends chooses to store personal data in a donor database because we believe that this is in the best interests of each individual donor. Friends’ mission is to raise funds to work to prevent bullying, and to do so, the funds we raise must be used in the most efficient way possible.

By submitting information to Friends, you consent to Friends registering and storing that information, as well as processing your personal data for the stated purposes. The legal grounds for processing that are used by Friends include fulfilment of contractual obligations, legal obligations, legitimate interest or consent. When processing personal data relating to children, consent from a legal guardian is required. Currently, the age limit in Sweden is 13.

Processing is carried out in accordance with applicable law and means that personal data is not stored any longer than necessary taking into consideration the purpose of the processing.

Friends stores personal data for up to 36 months after the latest donation, in accordance with established practice in the industry and the Giva. This is because donation cycles can be fairly long. Application documents are stored for 12 months after completion of recruitment. When you order material, the data is deleted upon completion of the transaction. If you register for an event/seminar, Friends stores your personal data for the duration of the event and any follow-up, unless you actively sign up to receive additional information from Friends.

If the processing of your personal data is based on your having consented to processing, you have the right to withdraw that consent. To withdraw your consent, follow the instructions you received when you gave your consent or contact Friends using the information below.

Friends will not sell or permit any third party to use the personal data that has been collected.

The personal data you submit when donating will be linked with other databases (e.g. SPAR) in order to update addresses, obtain information about the deceased and to avoid duplicates in our database.

Friends may also disclose personal data to sub-contractors that process information on behalf of Friends, such as IT providers, printers, recruitment agencies and other potential partners. Friends is always liable for the processing of data.

Personal data may also be disclosed if it is required to:

• comply with applicable law, regulation or legal process, or on request by official authorities
• safeguard Friends’ legal interests
• discover and prevent fraud, security problems or technical problems

Friends will always strive to store personal data within the EU/EEA: but personal data may be transferred to and processed in countries outside the EU/EEA by contractors and sub-contractors through cloud services, for example.

The personal data listed below is the information that Friends may collect when you donate or contact us about other matters. We may also supplement your personal data with your personal ID number, phone number and address, depending on the information we currently hold relating to you. Email address and banking information is something that you submit, and cannot be purchased.

Friends can also obtain access to addresses from contractors but in order for Friends to be able to access these addresses, the contractor must have clearly stated in their privacy policy that they are able to provide Friends with such access.

When selling products at an event, your personal data is stored and handled as a donation.

Otherwise, we may purchase addresses for prospecting purposes from recognised address providers such as SPAR, UC and Bisnode. In these instances, we comply with the terms and conditions that regulate private addresses.

• First name and surname
• Address
• Personal ID number
• Phone number
• Email address
• Post and bank giro number
• Account number
• Transaction date and amount donated
• Latest donation
• Notes on correspondence
• Application documents